myitlab Troubleshooting
For students using myitlab, here are some typical problems, and (hopefully!) the corresponding solutions…
Slow Server
Sometimes the myitlab site is very slow, but the problem often seems to correct itself later in the day. According to some students, myitlab has been slower in the morning and early afternoon than later in the day.
Best Practices for your Browser
See this page for browser set-up
Best Practices for Setting Up Your Computer For myitlab…
at http://tinyurl.com/6d2tvf
and
Slow Connection Speed
If you are using a modem rather than DSL or cable, myitlab is very slow.
See the following info for possible solutions…
Running on an Internet Connection Slower than 56.6K
at http://tinyurl.com/5fj8ju
ActiveX plug-in installation
Your computer needs to download and install an ActiveX plugin for myitlab.
See this page for some help…
What is the ActiveX plug-in and why do I need it?
at http://tinyurl.com/6mwumx
Error Message: “Failed To Create Empty Document”
If you try opening an activity in myitlab and get one this error message see this page for some help…
Failed To Create Empty Document or “Failed To Open Empty Document error http://tinyurl.com/6l6lqw
General Browser Settings/Plug In Installation
This page has information on clearing your cache and applying the correct security settings for myitlab…
How to adjust some of the settings in your browser.
at http://tinyurl.com/68swmg
A Firewall Issue
If you have a firewall, that might be a problem.
See this page for some help…
Internet Explorer Version 7
Settings You Might Need In IE7…
Call Tech Support
http://myitlab.com/support_student.asp
At the link above you can request help via chat or email. You can also call myitlab tech support while you are at your computer…
Toll Free (800) 677-6337
Phone Support is available:
Monday through Friday, 5AM to 5PM PST
Sunday, 2PM to 9PM PST
Chat support is available:
Monday through Thursday, 5AM to 8PM PST
Friday, 5AM to 5PM PST
Sunday, 2PM to 9 PM PST
