Tuesday, February 26th, 2008
WebCT Help: Can’t Upload Files
If you are an RCC student using WebCT and are having trouble uploading files (for example, when you submit your homework assignments), here’s some information that may help you.
This applies to Version 6 of WebCT, currently in use for CIS 1A.
The Problem:
You need to attach a file to an email message, or submit a file for a homework assignment, so you click the Add Attachments button…
…but when the upload file tool appears, it has a “broken image” and doesn’t work:
– click image for larger view –
The Solution:
The WebCT upload tool is a Java applet. You should check three things:
1. Do you have Java installed?
Go to http://java.com/en/download/installed.jsp to learn about Java and verify that you have Java installed, and to download it and install it if you don’t have it. (You will want a good Internet connection… the download may be as much as 14 MB.)
2. Are your browser security settings too high?
Go to http://www.opencampus.com/help/browser_settings.html and click the link link for your particular browser. Look for “Required Browser Settings” and follow the steps described there.
3. Did you give permission for the Java applet to run in your browser?
After logging in to the Blackboard/WebCT environment, you will be prompted to accept a “Java Security Certificate”…
For best results, click Always to use Java-powered features in your browser. Click the image below for a screenshot example:
– click image for larger view –
If you are having the problems described in this email. Close and restart your browser, then log into your online class again, accepting the Java Security Certificate as described above.
Sources:
http://www.opencampus.com/help/
